Shipping Policy

Effective Date: 8/11, 2026
Last Updated: 8/11, 2026

This Shipping Policy applies to purchases made through blueoctaneauto.com. Blue Octane Automotive is a brand or trade name of Dealer Dragon, LLC (“Blue Octane Automotive,” “we,” “us,” or “our”).

Order Processing

In-stock orders generally require 1–3 business days for processing before shipment. Business days do not include weekends or federal holidays.

Special-order, made-to-order, backordered, oversized, and freight-shipped products may require additional processing time. Any processing or delivery date displayed on the Site is an estimate unless expressly identified as guaranteed.

Orders may be reviewed before shipment for payment authorization, fraud prevention, address verification, product compatibility, or shipping restrictions. If additional information is needed, we will contact you using the information provided with your order.

Shipping Locations

We currently ship to the contiguous United States / all 50 U.S. states.

• We do/do not ship to Alaska and Hawaii.
• We do/do not ship to U.S. territories.
• We do/do not ship to APO, FPO, or DPO addresses.
• We do/do not ship to P.O. boxes.
• We do/do not offer international shipping.

Certain products cannot be shipped to specific states or locations because of manufacturer restrictions, emissions requirements, hazardous-material rules, carrier limitations, or applicable law.

We reserve the right to decline or cancel an order that cannot lawfully or reasonably be shipped to its destination. If we cancel an order after collecting payment, we will refund the canceled portion.

Shipping Charges

Available shipping methods and charges are displayed during checkout when possible. Shipping charges may be calculated using the destination, package dimensions, weight, carrier, product type, and selected delivery method.

Oversized products, freight shipments, hazardous materials, and deliveries to remote locations may require additional charges. If an additional charge is necessary after checkout, we will contact you for approval before completing the shipment.

Unless otherwise stated, shipping charges and expedited-shipping fees are nonrefundable after an order ships, except when the return results from our error or applicable law requires otherwise.

Delivery Estimates

Estimated delivery times begin after an order has been processed and shipped. They do not include order-processing time.

Carrier delivery estimates are not guaranteed and may be affected by weather, service interruptions, holidays, supply-chain issues, customs processing, or other circumstances outside our reasonable control.

Selecting an expedited shipping service speeds up carrier transit but does not necessarily shorten order processing or manufacturer lead time.

If we are unable to ship within the time promised—or, when no time was promised, within the period required by applicable law—we will provide any notice, consent option, cancellation opportunity, or refund required by law.

Split Shipments and Drop Shipments

Products may ship directly from a manufacturer, distributor, or other fulfillment partner. Items from the same order may be shipped separately and arrive at different times.

You will not be charged additional standard shipping merely because we divide an order into multiple shipments unless an additional charge was disclosed and approved.

Tracking information may be sent separately for each shipment.

Order Tracking

When tracking information is available, it will be sent to the email address or telephone number provided with your order.

Tracking information may take up to 24–48 hours to become active after a shipping label is created. A label-creation notice does not necessarily mean that the carrier has taken possession of the package.

Address Accuracy and Address Changes

You are responsible for providing a complete and accurate shipping address, including apartment, suite, unit, or business information.

Contact us immediately at info@blueoctaneauto.com if an address needs to be corrected. We cannot guarantee that an address can be changed after an order has entered processing or shipped.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer. To the extent permitted by law, you may be responsible for reasonable carrier correction fees, return-shipping charges, and reshipping costs resulting from an incorrect address.

We will not redirect a shipment to a different address when doing so would create a fraud or payment-verification concern.

P.O. Boxes and Restricted Addresses

Some products and carriers cannot deliver to P.O. boxes, APO/FPO addresses, or certain residential locations. Freight and oversized orders generally require a valid street address.

If the selected shipping address cannot be serviced, we will contact you to request an alternative address or cancel and refund the affected item.

Freight and Oversized Shipments

Large or heavy products may be delivered by a freight carrier.

Unless otherwise stated, standard freight service is curbside delivery and does not include placement inside a residence or business, unpacking, assembly, installation, or removal of packaging.

An adult may be required to be present to inspect and sign for a freight delivery. Before signing the delivery receipt:

• Inspect the shipment and packaging carefully;
• Count all cartons or pieces;
• Photograph visible damage;
• Note all damage, shortages, or irregularities on the carrier’s delivery receipt; and
• Refuse the shipment if it is substantially damaged and the carrier permits refusal.

Signing a freight receipt without noting visible damage may affect our ability to pursue a carrier claim, although it does not eliminate any rights that cannot lawfully be waived.

The freight carrier may charge storage, redelivery, address-correction, limited-access, or missed-appointment fees. You may be responsible for these charges when they result from an incorrect address, an unavailable recipient, or failure to coordinate delivery.

Damaged, Incorrect, or Missing Items

Inspect your shipment promptly after delivery.

Please contact us within 24 hours after delivery if a shipment appears damaged and within 3 business days if an item is missing or incorrect. Prompt notice helps us investigate and submit claims, but these requested reporting periods do not limit rights that cannot lawfully be waived.

Include:

• Your order number;
• A description of the issue;
• Photographs of the product;
• Photographs of the exterior and interior packaging;
• A photograph of the shipping label; and
• A copy or photograph of any freight delivery receipt.

Keep the product, original carton, labels, packing materials, and damaged components until we tell you that they may be discarded. The carrier, supplier, or manufacturer may require inspection.

Do not install, modify, paint, program, or use a damaged or incorrect product. Contact us first so we can determine the appropriate resolution.

Lost Packages

If tracking shows no delivery and the shipment appears delayed or lost, contact us at info@blueoctaneauto.com. We will work with the carrier or fulfillment partner to investigate.

Carrier investigations may take several business days. We may require confirmation of the shipping address, completion of a carrier statement, or other reasonable cooperation.

If a package is confirmed lost before delivery, we will provide a replacement or refund as appropriate and subject to product availability.

Packages Marked Delivered

If tracking shows that a package was delivered but you cannot locate it:

1. Confirm that the shipping address on your order is correct.
2. Check entrances, garages, mailrooms, parcel lockers, and other secure locations.
3. Ask household members, neighbors, reception staff, or property management whether they accepted it.
4. Allow one business day, because carriers occasionally mark packages delivered shortly before actual delivery.
5. Contact the carrier and then notify us at info@blueoctaneauto.com.

We will assist with available carrier inquiries. Responsibility for a package reported as delivered will be determined based on the tracking information, delivery evidence, circumstances, and applicable law.

Signature Requirements

Most standard shipments do not require a signature. A signature may be required for high-value products, freight shipments, restricted products, or when required by the carrier or fulfillment partner.

If a signature is required, the carrier may make a limited number of delivery attempts. You are responsible for monitoring tracking and arranging receipt of the package.

Contact us before ordering if you would like to request signature service. Additional charges may apply, and availability is not guaranteed.

Refused and Undeliverable Shipments

If a shipment is refused or returned because of an incorrect address, repeated unsuccessful delivery attempts, failure to collect the shipment, or an unavailable recipient, it will be handled under our Return and Refund Policy.

To the extent permitted by law, reasonable return-shipping charges, carrier fees, and reshipping costs may be deducted from the refund or collected before reshipment.

Special-order, final-sale, installed, or otherwise non-returnable products do not become returnable because delivery was refused.

Backorders and Special Orders

Backordered and special-order products may have extended or changing lead times. Lead times supplied by manufacturers or distributors are estimates and may change without notice.

If an order contains both in-stock and backordered products, we may ship the available products separately or hold the order until all products are available.

Special orders may become noncancelable once the manufacturer or supplier begins processing or production. Any applicable restriction will be disclosed on the product page, during checkout, or before the special order is finalized.

Shipping Restrictions and Legal Compliance

Some automotive products may be restricted because of emissions laws, safety regulations, export controls, hazardous-material rules, or manufacturer policies.

We may request information regarding the vehicle, intended use, recipient, or ultimate destination when reasonably necessary to determine whether a product can be sold and shipped lawfully.

Submitting an order does not guarantee that a restricted product can be shipped to your location.

Returns

Shipping-related returns are governed by our separate Return and Refund Policy, which explains eligibility, return authorization requirements, non-returnable products, return shipping, fees, and refund processing.

Contact Us

For shipping questions or assistance, contact:

Blue Octane Automotive
A brand or trade name of Dealer Dragon, LLC
PO Box 25126
Overland Park, KS 66209
Email: info@blueoctaneauto.com
Telephone: 913-579-5193
Website: blueoctaneautomotive.com